Terms & Conditions

Who are we?

Our brand ‘Reggie Rat and Friends’ is designed to advertise and sell products that are related to the said brand. All books are copyrighted by the publishing company, Finshoo Publishing accordance with the Copyright, Designs and Patents Act 1988, all rights reserved.

It is advisable to read our terms of conditions. By viewing this website, you agree that you have read our terms and conditions and that you agree to them.

Your use of our website.

All words, images and illustrations on this website are owned by us at Finshoo Publishing. This means you cannot use any part of this website without permission from us at Finshoo Publishing. You can only use this website for personal use, all information on this website is designed only for you to look at while visiting and making purchases or sign up to our newsletters.

Subscriptions.

You must be over the age of 18 to subscribe to our newsletters.You must not pretend to be older or take on the identity of someone over the age of 18. Please ensure you keep your personal information up-to-date.

Your Privacy.

By using this website you agree to our privacy policy. Your privacy is always taken seriously. Please read our privacy policy for further information.

Complaints.

We are sure you won’t ever need to complain, but on the off chance that you do, please contact our customer service team at reggieratandfriends@gmail.com with details of your complaint, and we will endeavour to respond as swiftly as we can.

Your legal rights.

You have various rights in law with respect to the personal information we hold about you, which are set out in more detail below:

Access: You have the right to request confirmation that we are holding your personal information and to access a copy of the personal information that we hold about you. This is known as a “data subject access request” and enables you to check that we are handling your personal information lawfully.
Erasure: You can ask us to delete or remove your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful reason for keeping it.
Objection: You can object to our processing of your personal information where we are relying on a legitimate interest if there is something about your particular situation which makes you believe it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes.
Correction: You can ask us to change or complete any inaccurate or incomplete personal information we hold about you.
Withdraw consent: If you have given us your consent to use personal information, you can withdraw your consent at any time. We generally only process personal information on the basis of consent in the context of our consumer e-mail newsletters. If you would like to stop receiving marketing emails from us, you can unsubscribe at any time by following the “unsubscribe” link at the bottom of our emails.
Transfer: You can ask us to provide the personal information which you have provided to us back to you or to a third party in a structured, commonly used, electronic form, so it can be easily transferred.
Restriction: You can ask us to suspend the processing of your personal information, for example if you want to establish its accuracy or where you have objected to our use of it.

If you wish to exercise any of these rights, you can do so by contacting our customer service team at reggieratandfriends@gmail.com

Please note that some of these rights only apply in certain circumstances, and we may not be able to fulfil every request. If this is the case, you will be notified of this at the time of your request. If you make a request, we may require specific information to help us confirm your identity. This is to ensure that personal information is not disclosed to anyone who does not have the right to receive it.

How to contact us.

To contact Reggie Rat and Friends customer service team, Email: reggieratandfriends@gmail.com

Hours: Monday - Friday, 10:00-16:00 GMT. We try to respond to emails within 1-3 business days.

Personalised copies.

The author can sign all our Book Series if you wish; this service is entirely free.

Reggie Rat and any of his faithful friends would also be happy to sign a personalised copy; ensure you request who you would like the copy or copies from.

Upon placing your order, please specify in the comment box that you request a personalised copy. Please identify if you wish the author, Reggie Rat or any one of his faithful friends to sign the copy or copies. If no information is given, the author will sign all copies.

Carefully review your personalisation information before submitting your order. In particular, the spelling of the name of the recipient. These cannot be changed once the order has been submitted.

Please note that a refund for cancelled orders will not be permitted once the personalised copy or copies have been signed.

For damaged or defective copies, please see our ‘terms of sale’ for further information.

Finally, we can refuse personalised copies at our discretion if we deem the information provided to be inappropriate. If this occurs, your order will be cancelled and refunded.

Children.

This website and shopping platform are directed at adults only, and you must be over 18 to purchase any of the products. We do not knowingly collect personal data about children.

What personal data do we collect?

The types of data we collect from you may include the following: Your name, date of birth, email address, delivery/shipping address, transaction date regarding the payment you have made to us, technical data about your browsing actions and interaction with this website by way of the use of cookies, marketing and communication data.

How do we collect your data?

When you interact with this website, you may provide us with specific personal data, such as when making purchases or requesting marketing and newsletters from us or Finshoo Publishing.

How and why do we use your data?

To provide you with marketing information and newsletters regarding our products. We will only use your data when you actively purchase a product from this website; this automatically gives us the right to use the data provided by you, the purchaser, in conjunction with the intended need for personal data. This is in line with the Law.

If your personal information changes.

Upon change to personal details, please log in and update the relevant information within your account.

Wix site.

This website is hosted by Wix; They provide us with an online e-commerce platform that allows us to sell our products to you. Any personal data, including payment information, is stored through Wix data storage.

For how long do we keep your data for.

We hold personal data on our systems only for as long as required to provide you with the service you have requested.

Delivery

How long will it take to receive my order?

We aim to dispatch orders within 1-5 business days. Delivery time will vary depending on your location and the size of your order.

How do I track my order?

You will receive a confirmation email when we receive your order. Please check your spam or junk folder if this email is not received within a short time of placing the order. If this is the case, please mark the confirmation order email as not spam. This will allow you to see future messages. Once your order has been dispatched, you will receive another confirmation email with your tracking information.

Do you ship products internationally?

Yes, we do. But please note that shipping outside the United Kingdom will incur additional charges. Furthermore, arrival shipping time to your location will take longer.

Contact our customer service team at reggieratandfriends@gmail.com. One of our customer service team members will respond within 1-3 business days with instructions.

Returns

Cancelling your Order and Returning the Products.

With the exception of ‘Personalised Copies’, you have the legal right to change your mind regarding your order without giving any reason. This must be within 14 days of receiving your order. If you choose to do this, you are responsible for the return delivery costs.

For personalised copies, please refer to our 'Terms and Conditions'.

To cancel and exercise your rights, you must tell us your decision. Please email our customer service team at reggieratandfriends@gmail.com saying you wish to cancel your order; ensure your name and order number are clearly shown.

Products that are damaged or defective upon delivery to you may be returned, including those that may have been delivered to you in error. You must specify in the email why they are being returned. Once we confirm the product is damaged or defective when delivered or in error. We will refund you the price paid for the product plus the original delivery costs (except when you only return some products from an order) and the cost of returning the product.

We reserve the right to refuse or exchange products returned to us that are not in resalable condition.

All refunds will be made to the original payment method.

Can I return items bought in partner e-commerce sites or retail stores?

Unfortunately, no. Any Reggie Rat and Friends or other branded items not purchased on the shop at reggieratandfriends.com are not eligible for exchange or return through our website. Please contact the retail store or e-commerce site directly to source options for exchange or return options. Or check their policy for further details. We apologise for any inconvenience in this matter.

How do I return an item/s?

You should return the item/s you wish to return to our customer service team within 14 days from the day on which we were informed you wish to return the item/s. Please use the return note; this will help us process your return. Please use the customer service label on the front of the delivery note and include it in your package; ensure all areas are complete to prevent return delays.

Who pays for the shipping on the return item/s?

You, the purchaser, are responsible for paying all shipping costs for returning the item/s. Recorded delivery is recommended for safe return. Original shipping costs are non-refundable.

What if an item is damaged or defective?

Upon receiving an item/s that is damaged or defective, please email a photo of the item/s and the damaged or defective area to reggieratandfriends@gmail.com, including your name, email, and order number. We will review the photo and contact you with further instructions. Once our customer service team has received the returned item/s, if upon inspection the item/s has been defaced or believe it to have had excessive use and wear and tear is visible, no refund will be given, nor the cost for returning the said item/s. It is the responsibility of the purchaser to ensure the item/s is refunded in the same condition. For damaged or defective item/s, please contact our customer service team if you wish to make an exchange.

What if I’ve received the item/s as a gift and I want to return the item/s?

Contact our customer service team at reggieratandfriends@gmail.com. One of our customer service team members will respond within 1-3 business days with instructions.